Consult Skills – Where is the pain?
In my organization, outsiders to my department have been made aware of the pain which forced my manager to start to describe why the pain exists. Because my manager’s explanation of what was causing the pain was inaccurate, his attempt to solve the problem was unsuccessful. The higher ups called in the consultants because the moral within my department seems to be getting lower.
My manager cannot seem to be able to pin point the cause of the pain so he and others are hoping the cause of the pain can be identified by the consultants.
The consultant role within my organization seems to be different from the consultant’s role in the Block text. The consultant has not redefined the presenting problem, they have only tried to help us deal with the problems we seem to have as a group. We still have no clear picture of what is causing the difficulty. In every meeting the air in the meeting seems to grower thicker with each new meeting.
