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How could an organization of this magnitude break all “rules”? – Org Learning

Filed under: Uncategorized — all4u at 9:10 am on Tuesday, November 3, 2009

Schein states that it is essential that the outsider (the person inquiring about the culture) learn what is really going on.  He says that it requires real entry into and involvement with the organization beyond what questionnaires, surveys, or even individual interviews can provide.  Recently selected individuals were interviewed by a Human Resource Representative.  The interviews were organized for HR to get a better understanding of our culture.   

 This HR representative did not enter into our environment we were actually called away from our environment and taken offsite into another one to be questioned.  It’s funny how the text clearly states that the only way to really get a since of what is going on is to get involved and this is exactly the opposite of what my HR department did. 

 The text also states that the researcher must create a relationship with the organization that permits him or her to become a researcher/consultant to insure that reliable and valid data will be forthcoming.   The selected individuals were pulled away from their office and asked several questions that would hopefully shed light on the culture.  There have been several individuals that have made me aware of the “no tell” policy among the staff.  Employees before me have gone through several culture analysis and the outcomes always pin point certain individuals even though they are assured that the answers are kept secretly. 

 Needless to say I was one of the selected individuals to participate in the research.  I being the new kid on the block went over to give my honest opinions.   I honestly felt like I had something to gain by revealing what I really thought and felt.  Also I felt like if they were not naming names than how on earth could my boss know what I said in the interview.   

 To my disbelief all of my comments came back to bite me in the buttocks.  He was able to quote my comments verbatim.  This was a complete let down.  How could an organization of this magnitude break all “rules”?

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2 Comments »

25

   Andrea

November 3, 2009 @ 11:23 am

Demetria -

Your comments made me think about Evaluation Methods – which I am in right now. Maybe the consultant is not spending time in the organization, conducting interviews in your environment because of the cost. Perhaps there are limited resources based on what your company negotiated with the consultants.

It also makes me think about Consulting Skills – and my experience in Capstone last Spring – there is so much to gain (although I didn’t think so at the time we started our Capstone project) by interacting with the organization members in their environment. We learned a lot just by observing meetings our client had.

So yeah – why is such a great organization making such mistakes? You aren’t in charge! Now you know what not to do with your business.

-Andrea

26

   poohbouncer

November 3, 2009 @ 11:55 am

This sounds like exactly the same thing that happened to me at my last employer. It was funny though that in that situation all the employees said exactly the same thing so we all got bit in the butt and the boss basically got mad at the consultants because he couldn’t get mad at ALL of us. He blamed the consultants for “leading” us with questions. We were then stuck with do we tell him that the consultants didn’t do that or do we play dumb and save ourselves a lot of grief. We played dumb and took the easy way out. I commend you for saying the truth regardless of what has came of it!

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